Getting Started & Verification

Q: Why do I need to verify my identity?
A: Verification ensures trust and safety within the Vetano community. All users (Employers and Candidates) verify their identity using a Driver’s License or Passport before fully accessing Vetano.

Q: Is my phone number shared with others?
A: No. Your phone number is used exclusively for secure login verification. Employers will only see candidate contact information after the candidate accepts a connection request.

Logging In & Setting Up

Q: How do I log in for the first time?
A: Simply enter your phone number, receive a verification code via text, and select your role (Candidate or Employer) to start using Vetano.

Q: Can I switch between Employer and Candidate roles after signing up?
A: Currently, you must choose one role per account. If you need both roles, consider creating two separate profiles with different phone numbers.

Candidate Questions

Q: What should I include in my Vetano profile?
A: Highlight your name, tagline, a brief biography, career timeline, relevant attachments (resumes, licenses), and showcase your skills through video and other media.

Q: What type of videos should I upload for my Skills Showcase?
A: Short videos that clearly demonstrate your abilities or accomplishments relevant to your profession. Your primary video should quickly communicate your key skills and professional strengths.

Q: How do I apply for jobs?
A: Go to the "Explore" page, view available job listings, and tap "Apply Now" on jobs you're interested in.

Q: How will I know if an employer is interested in my application?
A: You’ll receive a connection request notification. Accepting it opens a direct messaging channel with the employer.

Employer Questions

Q: What information should I include on my company page?
A: Your company’s name, tagline, a concise overview, your primary company video, additional media highlighting your company culture or workplace, your address, and current job postings.

Q: How do I connect with candidates?
A: Purchase connection packages in the app. Use one connection each time a candidate accepts your invitation to chat.

Q: What happens if a candidate doesn't respond to my connection request?
A: If a candidate doesn't accept within 24 hours, your connection credit will not be deducted.

Q: Do connection credits expire?
A: No, your purchased connections never expire.

Q: Can multiple team members manage one Employer profile?
A: Currently, profiles are managed individually. Future updates will support multi-user and organizational management options.

Privacy & Account Management

Q: Can I delete my Vetano account?
A: Yes. You can delete your account anytime under the Settings page.

Q: How can I control notifications?
A: Toggle notifications on or off from your Settings page.

Payments & Pricing

Q: How do I buy more connections?
A: Go to your Settings page, select "Buy More Connections," and choose your package directly within the app.

Q: What payment methods does Vetano accept?
A: Payments for connections are securely processed through your app store (Apple App Store or Google Play).

Technical Support & Troubleshooting

Q: Where can I get support if I encounter an issue?
A: Visit the Settings page and select "Contact Support." You can submit any issues or questions directly from there.

Q: I'm not receiving my login verification code. What should I do?
A: Ensure your phone has reception and you've entered the correct number. Try resending the code or contact support if the issue persists.